Front of House
Full Time - London
Description
We are currently seeking a customer service minded individual for our front of house. The role will be based at our Kensington clinic, with the occasional cover at our Wimbledon branch.
The successful candidate will be the star of the show, as you will be the first point of contact for our clinic and therefore represent the brand. First impressions last, so presentation is everything.
We value all our clients from the minute they walk through our doors to the time they leave. We strive to create a memorable, safe and results driven experience.
Confidentiality, privacy and ensuring the client’s trust is our main priority. We aim to build great relationships and loyalty within the team as well as with clients.
Job Duties
- Welcoming and greeting patients, maintaining and updating patient records/filing system, ensuring consultation and other relevant paperwork is ready.
- Dealing with patient queries and booking appointments via telephone and email.
- Communicating with patients who are late/missed or have not attended their appointments.
- Responsible for the cleanliness and presentation of front of house and surrounding areas of the clinic.
- Manage and update social media profiles.
Requirements
- Previous experience in customer service and admin.
- Be able to deal with complex issues fast and efficiently putting clients first at all time.
- Excellent communications skills, organized, methodical with a professional, positive ‘can do’ attitude.
- Good knowledge of Microsoft office software.
- Be capable to multi-task and use your own initiative in a busy environment.
If you feel as though you are right for one of our vacancies, please apply today! Email your CV and covering letter to Lorraine at hello@edenskinclinic.co.uk. To support your application you may like to send us a short video clip (no longer than two minutes), introducing yourself and explaining why you think you’re the best candidate for the role. We will ask you to carry out a treatment at the interview stages.
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